“Everyday, I commute to my university in Damansara via MRT. I don’t have my own car for now. Normally, when I need to go out with friends or go to church in the weekends, then I’d drive my dad’s car. But when I came to hear about GoCar through an advertisement on Facebook last year, I daresay it caught my interest because first of all, I didn’t know we have a car sharing platform in Malaysia at that time; and second, as and when I need a car to travel somewhere far or make a couple of trips, I could try out GoCar.
In fact, not long after that, I had the chance to give it a go as my friends and I needed a car to head to Sepang. At first, we were planning to take Grab or Uber to and fro, but after considering the cost for the whole journey, we decided to share the cost for a GoCar instead. Hence, I proceeded to book a Nissan Almera for 5 hours. It was not only cheaper for us, but also flexible because we actually went to lepak around KLCC first and then drove to Sepang.
However, two days before the trip, I got a call from GoCar’s customer service, telling me that the car I booked will be out for maintenance on the day of booking, and then they asked if I can pick up the car at another GoCar location. My friends and I were fine with that as we can easily get to the other location via LRT. I honestly didn’t expect them to be apologetic and caring enough to actually call me in advance to inform me; because in Malaysia, you know it’s not typically the case for most customer service. Usually, I’ll be calling them on the day itself after finding out something is wrong, and only then they’ll tell me the issue; but what if I’m rushing for a meeting or running late for an event. So, I’m really glad they took the initiative to call me up earlier.”
“My first GoCar experience was two years back when my car was sent for servicing the same day I was moving to a new house, and I needed an alternative mode of transporting my things over. That’s when GoCar became the best viable option for me. Even now, it provides me the flexibility that suits my independent lifestyle. I can use it whenever I need to, as long as there’s a car available at the location that I want to pick up from. I don’t have to second guess it and it’s all very seamless.
Having said that, I’m a heavy user of Grab. I usually take Grab when I’m going for short point-to-point trips. When I need to travel interstate, or go to multiple locations, then my preference is to use GoCar. This solution is perfect for people like me who have multiple things to do and don’t have a consistent schedule every week. It allows me the independence and flexibility to travel freely on my own.
Ultimately, I love the user experience of the app. Personally, what makes the app instinctive is when I think of how quickly and easily my mom is able to use it. She’s enjoying her glorious golden retirement years and finds the app super user-friendly. In fact, she’s actually a very tech-driven independent-spirit with more Facebook friends and followers than me! She goes about her normal day without needing anyone to drive her. When it’s needed, I make sure to sort out GoCar for her to zip around in. Because to me, it’s always about having the freedom of choice in what you want, when you want, and how you want it!”
“I’m a car-person. I’ve had 10 cars so far, throughout my lifetime, ranging from Italian cars to German cars; and of course, the requisite of having Malaysian cars. It was sort of my indulgence back then, when I was in a corporate background. The thing is, I love cars all my life, but just about a year or two ago, I came to realise that it can be terribly inefficient to own a car. In fact, it’s pretty cost ineffective when it comes to servicing a car, especially if it’s a German brand. Therefore, looking into the economics of it, especially when you’re running a startup where money is tight and has to be conserved, you will realize that owning a car can be extremely expensive here. And that’s just one car, if you’re talking about more than one, it’s a different story already.
So, that’s when GoCar became the interim solution for me and my family, between owning a car for myself and allowing me to drive to places when I need to. And it’s all for an affordable rate too. I can still rent a Ferrari, but that’s just too expensive. There’s also Grab, which is another good solution for me; but it doesn’t quite add-up if I’m doing multiple hops, and they’re normally long hops here and there. That’s why GoCar makes more sense for me. Like the other day, I needed to go to Putrajaya and from there, I had to go to a few other places; so, it saved me money and time to just rent a car for a day than to catch multiple rides to-and-fro.
And being a GoCar user, I am provided with a good service. Therefore, I would like to return the favour by making sure that the car I used is clean and tidy for the next person; which is why I sent a GoCar that I rented the other day for a wash before bringing it back. It’s a bit of a pay-it-forward action, and I feel it’s a nice gesture for everyone to practice. After all, it doesn’t cost much for a carwash. At the end of the day, it’s just these little things that we can do to make life a little bit better for the next person.”