New Features, Better Experience on the GoCar App!

Estimated reading time: 1 min 50 sec

The latest version (3.0.0) of the GoCar app is designed with you in mind! From searching for locations to managing your reservations, there are many other new features introduced for you to enjoy an enhanced user experience. Read on to know more about the new app features!

1) Map view as default

Upon launching the GoCar app, you can now view all our locations through map view by default. Searching for the nearest GoCar location to your current location just got a lot easier!

Note: You could also opt to view our locations by area via List View.

app-screenshots_map1.jpg

 

2) Search for different car models with the filter button

This year, we added more cars models to our fleet based on your feedback so we can cater to the different road trips you want to #TakeGoCar with!

Need a pickup truck? Book the Nissan Navara for an adventurous road trip. Need a 7-seater? Book the Nissan Serena S-Hybrid or Nissan Grand Livina for more family-friendly rides. The list goes on. Easily search for different car models by utilising the filter button.

App Screenshots_Filter

 

3) GoPocket to store everything payment-related

With GoPocket, now you can save your card details, check your available GoCar points, and retrieve your payment history seamlessly. On top of that, instead of promo codes, refunds will be issued in GoCar points and credited directly into your GoCar account to use for your next reservation. Easy, right?

We’re working on enhancing GoPocket further, so keep your eyes peeled for more updates on this new feature of ours!

app-screenshots_points1.jpg

 

4) View your booking history in My Reservation

We enhanced the My Reservation tab to allow you to view all current, upcoming, completed, and expired reservations in the app itself. Keeping track of your bookings is simpler now.

app-screenshots_reservation2.jpg

 

5) Improved UX to report damage

Previously, we only require shots of the front third quarter and back third quarter of the GoCar before beginning and ending your trip to be uploaded directly to the app. If the car has dents or scratches to be reported, our Customer Experience team then would advice to email the photos to hello@gocar.my that equates to an official report of the damages.

It was troublesome for our members and we knew then that we have to fix this. As we strive to make the user journey on the GoCar app as seamless as possible, we made improvements to ensure reporting damages on the car is simple and effective.

Now, it is customary to upload photos of the front, back, left and right of the car. You can upload up to 10 photos of other angles too, if necessary. With more context on the condition of your GoCar, we would then be able to provide you with better assistance if an unpleasant condition crops up. Here’s a pro tip: swipe left to add more photos.

app-screenshots_report1.jpg

 

Are you excited to try out the new features? Download version 3.0.0 of the GoCar Malaysia app on your iOS or Android device today!

 

7 Replies to “New Features, Better Experience on the GoCar App!”

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